John S. Clendening is responsible for driving profitable growth through increasing revenue on the firm’s core products, increasing penetration and client engagement through marketing, creating cross-enterprise operating leverage and increasing client loyalty.

In this role, Clendening’s accountabilities include:

• Product management for the firm’s net interest income-generating products, including deposits, client cash, and margin lending; third party product platforms such as Schwab OneSource®; alternative investments; and fixed income.
• Money management services through Charles Schwab Investment Advisory and Windhaven Investment Management.
• Central Marketing, including advertising, public relations, marketing services, research and the firm’s client loyalty initiative.
• Platform strategy and management for the firm’s websites, broker desktop, customer relationship management systems, and client reporting solutions.
• Schwab Center for Financial Research, which provides individual investors and Schwab’s proprietary portfolio managers with commentary, and decision-making tools.
• Corporate strategy development, including assessment of consumer sentiment, competitive landscape, market position and operating environment, and implications for corporate and business line strategy.

Before joining Schwab in January 2004, Clendening was president and founder of Business Services for eMac Digital, a venture of McDonald’s Corporation and Accel-KKR. Prior to that, he served as senior vice president, chief marketing officer and chief web officer, Living.com; senior vice president and chief marketing officer, Consumer Bank of First Union (later Wachovia now Wells Fargo); and vice president and general manager, Refrigerated and Frozen Juices, Minute Maid – a division of the Coca-Cola Company.

Clendening earned a Bachelor of Arts degree in economics, with highest distinction, from Northwestern University. He received his Master of Business Administration degree, with honors, from the Harvard Graduate School of Business Administration.

(0609-9327)